IT Supporter for Berlin (m/f/d)

An IT Support Engineer performs a variety of tasks related to technical product support at ComputerButler. S/he accepts customer complaints and support requests from Level 1 to Level 3 and provides the right solution to simple problems. The IT Supporter sends more complex issues to the appropriate departments at ComputerButler. At the same time the IT-Supporter forms the interaction between customers, departments and field staff. The employee analyzes incoming requests and performs a complete and accurate documentation to facilitate troubleshooting for other departments.

As the first point of contact with customers, an IT Supporter at ComputerButler makes an important contribution to customer satisfaction. Since the requests are mainly related to error reports and complaints, the IT supporter must be very communicative. The goal is always to troubleshoot as quickly as possible. Depending on the task, the errors are also fixed directly via remote access on the client computer.

The IT system administrator takes care of the functioning and security of the internal and external network as well as the hardware and software required for this. He is very familiar with technology and applications and advises individual departments. At the same time, maintenance and data backups are carried out in the network. Several years of professional experience and the latest knowledge are required, as the employee must be informed about the latest developments in order to ensure uninterrupted operation.

Experience

min. 3 years

type of employment

Full-time, part-time, freelance or internship

What skills do you need?

The IT supporter has comprehensive knowledge of his job description. He is a specialist in networks, security, hardware and software. The main areas of responsibility are:

Installation, replacement and maintenance of hardware and software
MDE device management
WSUS Server (monitoring and updating)
Analyze and eliminate network faults
Analysis and prioritization of incoming tickets
Monitoring and adaptation of the security architecture
Administration and monitoring of the VoIP telephone system
Administration and maintenance of the server environment

Additional plus points

Structured way of working
Experience in IT support
Very good hardware and software skills
Server and network technologies and topologies
NAS storage systems
Experience with Vsphere, Hyper-V, KVM or Xen
Microsoft Windows 10
Microsoft Windows Server 2016 and 2019
Linux Mint, SuSE, Red Hat, Debian or Ubuntu
Databases
Programming and scripting languages

Wen suchen wir?

You fit best with us if you are friendly, committed, curious, well-balanced and do not attach importance to professional titles.

We offer you an open and friendly company culture, which is permeated by mutual appreciation, open communication and respect.

Für uns zählt beruflich nicht woher du kommst, welchen Abschluss du hast oder wie alt du bist, sondern nur wie wertschätzend, empathisch und begabt du Dich einbringst, um Lösungen für ComputerButler-Kunden zu realisieren.

IT Supporter for Berlin (m/f/d)

Experience

type of employment

What skills do you need?

Additional plus points

Wen suchen wir?

What we offer

Medical care

Gym

Flexible working hours

Free drinks

Children welcome

Vorsorge im Alter

Free lunch

Further education