An IT Support Engineer performs a variety of tasks related to technical product support at ComputerButler. S/he accepts customer complaints and support requests from Level 1 to Level 3 and provides the right solution to simple problems. The IT Supporter sends more complex issues to the appropriate departments at ComputerButler. At the same time the IT-Supporter forms the interaction between customers, departments and field staff. The employee analyzes incoming requests and performs a complete and accurate documentation to facilitate troubleshooting for other departments.
As the first point of contact with customers, an IT Supporter at ComputerButler makes an important contribution to customer satisfaction. Since the requests are mainly related to error reports and complaints, the IT supporter must be very communicative. The goal is always to troubleshoot as quickly as possible. Depending on the task, the errors are also fixed directly via remote access on the client computer.
The IT system administrator takes care of the functioning and security of the internal and external network as well as the hardware and software required for this. He is very familiar with technology and applications and advises individual departments. At the same time, maintenance and data backups are carried out in the network. Several years of professional experience and the latest knowledge are required, as the employee must be informed about the latest developments in order to ensure uninterrupted operation.
Experience
min. 3 years
type of employment
Full-time, part-time, freelance or internship
What skills do you need?
The IT supporter has comprehensive knowledge of his job description. He is a specialist in networks, security, hardware and software. The main areas of responsibility are:
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Installation, replacement and maintenance of hardware and software
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MDE device management
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WSUS Server (monitoring and updating)
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Analyze and eliminate network faults
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Analysis and prioritization of incoming tickets
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Monitoring and adaptation of the security architecture
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Administration and monitoring of the VoIP telephone system
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Administration and maintenance of the server environment
Additional plus points
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Structured way of working
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Experience in IT support
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Very good hardware and software skills
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Server and network technologies and topologies
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NAS storage systems
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Experience with Vsphere, Hyper-V, KVM or Xen
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Microsoft Windows 10
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Microsoft Windows Server 2016 and 2019
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Linux Mint, SuSE, Red Hat, Debian or Ubuntu
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Databases
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Programming and scripting languages
Wen suchen wir?
You fit best with us if you are friendly, committed, curious, well-balanced and do not attach importance to professional titles.
We offer you an open and friendly company culture, which is permeated by mutual appreciation, open communication and respect.
Für uns zählt beruflich nicht woher du kommst, welchen Abschluss du hast oder wie alt du bist, sondern nur wie wertschätzend, empathisch und begabt du Dich einbringst, um Lösungen für ComputerButler-Kunden zu realisieren.
Das bieten wir:
Medical care
Gym
Flexible working hours
Free drinks
Children welcome
Vorsorge im Alter
Free lunch
Further education
