Our support services

Online remote maintenance services

ComputerButler is a full-service provider that combines strategy, creativity and technology to deliver exceptional and outstanding business solutions for you and your company. We specialize in providing IT solutions that ensure all the digital building blocks are seamlessly integrated into your business in everything we do.

Zum Starten der Fernwartung bitte auf die Symbole klicken 

Open a ticket for support

To ensure that your support needs or service requests can be quickly implemented, please fill out the support form. We will contact you directly to arrange a call, on-site service or remote maintenance.

Frequently Asked Questions (FAQ)

Here you will find most of the answers. If you still have questions, please do not hesitate to contact us.

Opening the Mac app of an unverified developer

1. on your Mac in the Finder search for the Remote maintenance app that you want to open.

2. hold on your keyboard the ?ctrl? key while moving the mouse over the "App icon" with the context menu ?Open? so that the app is registered in the future.

Problem starting the Mac remote maintenance app

When starting the remote maintenance app, confirm with ".Yes" that you would like to join the session. 

2. you will be asked if you want to "sh" to give you access to your Mac by using the "Open system settings". 

3. the "Operating aid"opens. Click on the lock symbol at the bottom left and enter your login data (administrator). With "suspend cover" confirm.

4. now you can select "sh" confirm.

Depending on the MacOS version, it may also be necessary to install the following apps under "Screen sharing" to activate:

  • sh
  • pcvdisplayserver
  • remotehost
  • Supporter module 15.0

or under "Screen capture"

  • sh
  • Remote Host 15.0

By clicking on the lock again, you protect the settings again.

Discover our Services and Solutions and start your next Project

Hello! We are ComputerButler and we look forward to helping you realize the full potential of your business.

Send this to a friend