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IT Service Services

Comprehensive and reliable IT services from a single source

To ensure that the IT structure of your company can function smoothly and without delays, we are at your side as your competent service partner: Whether you want to change, expand or move your IT systems ? we take on these tasks with the necessary know-how and take care of everything important. When implementing new IT components, our experts naturally ensure that your employees also receive the appropriate instruction, so that a smooth process is guaranteed right from the start.


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managed security

Security of networks and IT systems

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managed application

Application Management of Software

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Managed Workplace

Virtual workplace directly from the cloud

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managed data center

Server, Client and Backup

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managed support

1st, 2nd and 3rd level support

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managed cloud

Enterprise, user and public services

Managed Services Berlin

We at Computerbutler offer versatile services in the area of Managed Services. Through our services you can increase the quality, efficiency and agility of your core business and promote innovation in your company. At the same time, you can reduce IT costs and benefit from our cost transparency. You have control over your IT costs and use our managed services without outsourcing. We carry out a RoI and TCO assessment and make the necessary IT costs transparent for you. Your data is processed in accordance with §11 of the Federal Data Protection Act.

In Berlin, we ensure that you can access your data at any time and regardless of where you are. The connections are established securely and encrypted. Computerbutler offers a round-the-clock service that provides you with comprehensive support. Our experienced professionals are ITIL certified and will help you competently. Managed Services also includes the outsourcing of systems and data on company-owned data centers. You do not need to invest in additional resources. We take over the maintenance and service of your data.

Managed Services - customer-oriented and profitable

Managed Services Berlin is interesting for both large and small and medium-sized companies. Large providers offer a wide range of services in the managed service area from which customers can benefit. The services can be tailored specifically to the customer and offer companies the opportunity to keep their IT costs under control.

Managed Services - what is that?

Managed services were initially used to monitor the IT infrastructure. A so-called managed services provider could efficiently monitor multiple infrastructures. The monitoring of the infrastructures in the IT area can be taken over remotely. Remote maintenance is also possible through managed services. This leads to quickly available and effectively functioning IT structures. These initial managed services steps were well received by customers and there has been tremendous development in the field.

Remote monitoring, remote access, remote maintenance and remote repair of IT systems by an external service provider such as ComputerButler from Berlin are also referred to as 'Remote Monitoring and Management'. Remote Monitoring and Management" are terms that summarize Managed Services well. Basically, managed services are about making the company's own IT department more effective and reducing its workload. IT monitoring and IT maintenance are taken over by an external service provider.

Managed Services Berlin - more than just a service

The Managed Services area is not comparable with classic service systems. The services offered are recurring and can be provided by the managed services provider on a continuous basis. The period of service provision is clearly defined. Managed Services are accompanied by obligations that are recorded as a working basis in the so-called Service Level Agreement. The Service Level Agreement is also abbreviated SLA and is explicitly adhered to by Computerbutler and clearly defined with the respective company. Managed Services are billed transparently. The billing period is bindingly agreed upon. As a rule, a monthly billing method is chosen. If a service agreed in the SLA is not met, the contractual partner has the right, depending on the SLA, to make only a partial payment and to retain a defined amount. Contractual penalties can also be listed in the SLA. These become active if a certain agreement is not met. Accordingly, managed services offer security for the service provider and the contracting company.

Managed Services - services expanded

The services offered by Managed Services Berlin have expanded over time. Companies need efficiently running IT systems that are optimally maintained. Data must be available at all times and regardless of location. Managed Services are not limited to the monitoring of IT infrastructures. Other services have been added that can also be included in an SLA.

Managed services include, for example, the following areas:

  • Storage
  • Workplace
  • Recovery
  • Backup
  • endpoint security
  • Printing
  • unified communications
  • Firewall monitoring
  • Mobile Device Management

ComputerButler Berlin as a managed services provider usually uses a technology through which remote access, remote maintenance and remote repair of the IT structures are possible. If possible, the necessary tasks specified in the SLA should be able to be handled without the physical presence of a provider employee. Efficient managed services providers handle many tasks automatically. For example, maintenance and troubleshooting of IT systems can be done through patches that are applied once. Once the patches are applied, they are distributed to the customer's systems. This is also known as a "rollout" and is familiar to users of Windows operating systems, for example.While classic IT services tend to take place on-site and in response to an existing problem, managed services providers, such as ComputerButler, work preventively. We at ComputerButler Berlin try to prevent errors from occurring in the first place and to prevent IT system failures through preventive measures. The SLA often includes that the provider takes over the responsibility for the IT systems of a commissioning company. The provider is therefore interested in a smooth IT process.

Outsourcing vs. managed services

Outsourcing is not in demand in the IT sector. Outsourcing means that entire IT areas are outsourced and a third-party company manages these areas. With managed services, no entire IT departments are outsourced. The services offered are clearly defined and concern sub-areas without taking over entire IT sectors. Managed services and outsourcing are not identical.

ComputerButler Managed Services Berlin are performed for a subarea specified in the SLA. This usually corresponds to only one IT subarea. Managed Services are intended to relieve the IT department of a company. The relief allows a company to focus on core areas and fully utilize its core competencies. Managed services include specialized IT services for which many companies lack the specialized knowledge. A company's IT department does not need to take on this specialized knowledge, nor do its employees need to have such knowledge. At Computerbutler, we offer comprehensive managed services and our staff has the specialized knowledge to maintain, monitor and repair your IT infrastructure. You can discover new business potential and rely on an effectively functioning IT infrastructure.

Managed Services - Future Perspectives

Industry and commerce rely on managed services and will continue to do so in the future for many business applications. IT infrastructures are becoming more complex and will not be easy to monitor and maintain in the future. Specialized knowledge is required for managed services tasks and skilled workers in the field are not plentiful. Traditional data processing methods are no longer in demand due to Big Data. In addition, the number and diversity of end devices is increasing. Employees must be able to access a company's IT infrastructures from almost any device, regardless of location. Companies also cannot cope with attacks on their IT systems on their own. Cyber-crime, Big Data, and endpoint diversity are enough reasons why specialized managed services providers have a right to exist and why the services of these providers are being used. Managed Services Providers, like Computerbutler Berlin, work with secure, encrypted systems and offer a company the highest possible security.

Safety standards and staff shortages

There is a shortage of staff in the IT area, depending on the department. There are unfilled positions that are difficult to fill with a specialist. At the same time, the requirements for IT security and data protection are increasing. A company alone can hardly manage to comply with the security standards that are demanded of IT networks. Managed services can provide relief and are also paid for transparently and precisely defined by SLAs. Outsourcing entire IT departments is not necessary.

Managed Services - Advantages

Managed services offer many advantages for companies. There is no need to find and hire additional IT staff with specialist knowledge. The IT department is relieved and can concentrate on core tasks as well as on day-to-day business. Service Level Agreements (SLA) define the exact services to be provided. SLAs also guarantee the fulfilment of the promised services and contractual penalties can be formulated in the event of non-compliance. Managed Services is a model that makes companies fit for the future.

Computerbutler - Managed Services and more

We at Computerbutler Berlin are experienced IT experts who offer managed services for large, small and medium-sized businesses. For example, we perform remote maintenance, remote monitoring and, if possible, remote repair of your IT systems. Computerbutler provides you with modern and always available IT solutions. We are prepared for the IT future. Computerbutler offers Big Data solutions, IT infrastructure solutions, security solutions and ensures that you have access to your essential data regardless of location as well as encrypted. Benefit from our expertise and get inspired by our managed services. We offer cost transparency, overview of services rendered and effective IT systems. Computerbutler's competent professionals are not deterred by a multitude of end devices. We will be happy to provide you with a no-obligation consultation and explain managed services options and more. Do not hesitate to contact us. We look forward to hearing from you.

Read what our customers say about us

Customer Opinion

Christiane Rudelsberger

When the IT systems do not work, it is important to have a partner who works extremely reliably, competently, flexibly and results-oriented. The friendliness, professionalism and discipline of the employees, especially when dealing with sensitive data, should be emphasized very positively. Colleagues and partners, to whom I have recommended ComputerButler, could convince themselves of these abilities and the way of working. The company ComputerButler is a valuable partner and I can always recommend them?

German investment counselling

IT services

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IT service on site

plus 19? travel flat rate

Fast and professional on-site PC and notebook repair and maintenance with transparent and fair prices. We repair, install and maintain hardware and software for Windows and Apple Mac computers.


Data recovery

Your data in safe hands
Around the clock, every day of the week, we rescue important data from hard drives, USB sticks and other storage media in our clean room laboratory ? for companies and user customers.


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