Entrepreneurial success is directly and significantly related to smooth business processes. In most companies, these are increasingly organized digitally, which is why functioning ICT systems can be considered critical to success. The spectrum of information technology used is very diverse and ranges from telecommunications systems and web servers to PC networks in offices and production facilities. Windows software often serves as the operating system.

With Windows remote maintenance, companies have the option of keeping this digital infrastructure permanently functional through external maintenance and support. Any difficulties that arise can be resolved promptly by means of remote access. This requires competent, interdisciplinary technicians and a data protection compliant and secure procedure for access. ComputerButler has specialized in exactly this and looks after the IT systems of small and medium-sized companies in order to guarantee them smooth operations. This saves costs, time and offers optimal protection against viruses, Trojans and spyware.

Prompt solution for user problems

The ComputerButler can support the employees of your company directly at their workstation as a competent and always available contact person via Windows remote maintenance. Through direct access to the respective desktop or the PC network, they can help directly with the solution of user problems, support with configurations or eliminate technical faults promptly. This allows employees to concentrate on their actual tasks.

With Windows remote maintenance, ComputerButler employees can access a large number of computers and servers in your company directly, quickly and simultaneously. No further knowledge is required for the users in your company. Windows operating systems of the newer generations offer the possibility of external access for maintenance and support. It does not matter at all where the affected computer is located. For example, the ComputerButler can also support the field service via remote maintenance.

Transparent and secure access

Remote desktop is the name given to this form of external access to computer networks and servers. Operating systems of the generations XP, Vista, Windows 7,8 or 10 in the respective Enterprise versions are equipped with the corresponding Remote Desktop Protocol (RDP). This protocol is also used more and more often within companies when several users need to access the same files, but do without an extensive network structure. Windows remote maintenance basically allows two types of access. The pure remote connection, which allows the ComputerButler to work on the system from outside while the local access is interrupted. This procedure is particularly suitable for system maintenance. User support, on the other hand, requires simultaneous access to a PC. For this, the board means of the Windows remote maintenance can be used, or additional software is used as support.

The basis for trusting cooperation via Windows remote maintenance is mutual compliance with security standards. External access to a corporate network must pass through several hurdles such as firewalls if it is to be optimally secured. In addition, the exchange of data requires secure end-to-end encryption. Through transparency and technological know-how, ComputerButler creates the basis for secure collaboration, every day, around the clock.