With special software for remote maintenance, trained IT specialists can easily fix problems on different computers. The own programs exist for Apple or Mac as well as Windows. In order for the user to receive help via the Internet, he only has to install this software on his device. Meanwhile, a variety of remote support software exists, so each support may use a different program. By default, IT support provides the software free of charge for new and existing customers. If a problem occurs with the user's own device, the user only needs to have installed the software beforehand. Via a remote connection, the support staff can thus assist you quickly and effectively. In addition, we at Computerbutler.de offer our service by phone. The telephone support helps you especially if you have specific questions about remote maintenance and our software or general help for the setup or use of your device.

Remote maintenance

The advantage of online remote maintenance is that you can access our support anywhere and at any time. This means that you do not have to leave your workplace or transport your device if problems or questions arise. Consequently, you can contact our support both during and after your working hours. To make use of our service, all you have to do is contact us at Computerbutler.com. Afterwards, you open a joint remote maintenance session with us, whereby our employees access your device via the Internet using a remote desktop connection. This way our specialists can see all screen contents and can find problems and errors more easily. On the phone, our support staff will be happy to describe to you what the source of the error was and how it can be avoided in the future. At the same time, you will receive a detailed explanation of all steps at any time upon request.

Advantages of a remote connection

A so-called remote connection via the Internet sets up a remote desktop. Through this connection, a user sees the screen content of another computer on his device. Remote desktop is possible for both Windows and Mac. Since the screen transfer only requires an upright Internet connection and a switched on work device, another computer can effectively be accessed remotely. Consequently, our IT support always relies on a remote desktop for its remote maintenance. Once you have installed the remote maintenance software, our support staff activate access from their work devices. The screen is shared, so you can follow all the steps on your device live. At the same time, you don't have to worry about your data. Privacy is very important to us at Computerbutler.com, so we always set up a secure connection. The connection requires your consent every time. At the same time, our support will no longer have access to your data once the connection is terminated. The costs for our support are charged individually and according to the amount of work. So you can contact us by phone with small or big problems.